A seasoned Agile Coach, Product Owner, and Delivery Manager with over eight years of experience guiding cross-functional teams through every stage of the Software Development Life Cycle (SDLC). I specialise in implementing Agile methodologies, including Scrum, SAFe, Kanban, and XP, to drive successful business intelligence (BI) delivery and support digital transformation initiatives. Recognised for leading continuous improvement efforts and expertly managing complex data migration and integration projects, my track record includes delivering high-value products within set timelines and budgets.
I hold certifications in Agile Coaching (ICP-ACC, ICP-ENT), Lean Portfolio Management, and SAFe Scrum Master, and excel in stakeholder engagement, backlog management, resource management and cultivating collaborative, high-performance team environments in both co-located and distributed settings. My expertise spans multiple industries, including Product Owner, Delivery Lead, BI Delivery Manager, and Agile Project Delivery Manager, where I provide strategic leadership on domain-specific challenges, particularly in continuous integration and migration projects.
By combining product ownership with servant leadership, I cultivate a culture of teamwork and continuous improvement. My dedication to ongoing professional development ensures proficiency in the latest Agile practices, which I actively share with peers to enhance coaching effectiveness. I am adept at leveraging Azure DevOps, Kanban boards, XP, SAFe, and virtual collaboration tools to optimise project delivery.
As an Agile Coach, BI Delivery Manager, and Business Analyst, I bring strong skills in negotiation, upselling, Guidewire implementations, data migration, software delivery management, Salesforce CRM, GDS, payment gateways, stakeholder management, and process optimisation. I deliver impactful solutions that seamlessly bridge business and technology objectives.
Core Competencies
Agile Coaching & Transformation
Product Ownership & Backlog Management
BI Delivery & Data Migration
Stakeholder Engagement & Communication
Continuous Improvement & Change Management
Delivery Portfolio Management
Risk Identification & Mitigation
Azure DevOps, Jira, Atlassian, Confluence, Power BI
OKR Implementation & Performance Management
Resource & Roadmap Planning
Team Leadership & Mentoring
Professional Experience
Agile Coach / Delivery Lead (Hybrid Contract)
Maximus UK, Leicester
Sep 2023 – Present
Led BI team through Agile delivery, driving requirement gathering, prioritisation, and transformation from PPM to LMP.
Developed and managed delivery roadmaps, resource allocation, and milestone tracking for multiple projects.
Implemented quantifiable guardrails and dependency mapping, improving project transparency and risk management.
Facilitated Agile community of practice, coached teams and ran transformation workshops.
Oversaw data migration from legacy to new systems and supported Power BI data transformation initiatives.
Supported the BI team throughout project delivery, including requirement gathering, prioritisation, and publishing on the project board.
Collaborated with stakeholders to define measurable guardrails and assisted with the transition from PPM to LMP.
Worked with the BI Manager to develop a features roadmap, map dependencies, assess risk, and align resources.
Managed delivery roadmaps to meet milestones, handled project and contract resource allocation, and communicated progress updates and process improvement suggestions.
Facilitated accurate dependency mapping across teams and supported data migration from legacy to new systems.
Leveraged Google Cloud platforms for machine learning, data storage, and identity management.
Proactively resolved impediments, drove delivery initiatives, and applied metrics for continuous improvement.
Fostered an agile community of practice, conducted coaching sessions, and advocated for agile and scrum methodologies.
Oversaw data management and transformation using Power BI, promoted shared learning, and encouraged ongoing team improvement.
Agile Change Delivery Manager / Coach / Facilitator (Contract)
YARA International, Norway
Mar 2023 – Sep 2023
Coached and mentored teams on Agile methodologies, optimising collaboration using Google Cloud Platform.
Managed delivery planning, release management, and OKR setup across multiple teams.
Oversaw Atlassian and Azure DevOps tool management, budgeting, and integration projects (Jira to ServiceNow).
Led change delivery for high-risk, large-scale products and coached delivery managers and scrum teams.
Coached and mentored teams on Agile methodologies and principles.
Supported teams using Google Cloud Platform for improved collaboration.
Identified process improvements and assisted in planning.
Managed delivery and release planning.
Collaborated with product owners to create user stories.
Assisted in setting organisational OKRs based on team projects.
Facilitated business and stakeholder engagement, including training.
Fostered a safe environment for issue resolution and continuous improvement.
Served as billing contact and managed budgeting for Atlassian and Azure DevOps tools.
Negotiated supplier add-ons as needed.
Maintained change delivery methodologies, including Agile and SDLC.
Managed multiple Scrum teams and Agile tool instances for global teams.
Supported Jira to ServiceNow integration via Exalate.
Oversaw delivery of complex, large-scale, and high-risk products.
Handled OKR backlog management and prioritisation.
Mentored delivery managers.
Created and configured project boards in Jira and Azure DevOps.
Collaborated with project members to resolve Agile tool issues promptly
Senior Scrum Master / Agile Delivery Lead (Hybrid Consultant Contract)
Jaguar Land Rover / North Highland, Manchester
Sep 2022 – Mar 2023
Facilitated all Scrum ceremonies, PI planning, and Agile coaching for cross-functional teams.
Drove capacity planning, impediment removal, and stakeholder engagement.
Supported DevOps and automated testing implementation and led quarterly program increment planning.
Facilitated Scrum events, including Sprint Planning, Daily Scrums, Reviews, Retrospectives, and PI Planning.
Coached the team on Agile practices.
Identified and escalated issues quickly via Scrum of Scrums.
Fostered a safe, trusting environment for issue resolution.
Conducted ongoing capacity planning to align resources with delivery goals.
Removed impediments for a high-performing, cross-functional team.
Supported automated testing and DevOps implementation.
Collaborated with Product Owners to develop user stories and prioritise backlogs.
Built strong relationships with key stakeholders.
Individually coached team members and shared improvements across teams.
Led quarterly PI Planning meetings, ensuring effective time management and task completion.
Agile Tools Specialist / Agile Project Manager / Coach (Contract)
YARA International, Norway
Jun 2022 – Sep 2022
Managed Atlassian and Azure DevOps tools, supporting global teams and software integrations.
Led migration from Jira to Azure, coached multiple scrum teams, and resolved Agile tool issues.
Coached multiple Scrum teams in Agile methodologies and principles.
Managed Atlassian tool instances for developers and global teams.
Assisted with software integration from Jira to ServiceNow using Exalate and migration from Jira to Azure.
Collaborated with project members to quickly resolve issues with Agile tools, including Atlassian and Azure DevOps.
Handled Jira and Confluence access requests and resolved tickets through the system.
Communicated effectively about cloud-based Agile tools with the Atlassian team and explored improved support methods for Agile teams within YARA.
Guided Scrum Teams in adopting the Scrum framework and best Agile practices.
Worked collaboratively with cross-functional teams to deliver software solutions that enhance client experience and optimise performance.
Senior Scrum Master / Agile Project Manager / Delivery Manager (Contract)
Simply Health Limited, London
Jun 2021 – May 2022
Led Agile transformation for a 10-member team, increasing productivity by 20%.
Facilitated all Scrum events, backlog management, and stakeholder training.
Utilised Google Cloud for data/documentation and drove continuous improvement initiatives.
Assessed team responsibilities and encouraged self-assignment for balanced workloads.
Drove sprint progress by helping teams overcome blockers and fulfil commitments.
Coached teams in Agile practices, providing targeted training to foster a positive Agile mindset.
Coordinated weekly estimation meetings for effective backlog sizing.
Facilitated Scrum events to boost engagement, transparency, and adaptability.
Protected the team from external distractions to enhance productivity and efficiency.
Managed product backlog and supported the Scrum framework with biweekly releases.
Used Google Cloud for data and documentation management.
Led a cross-functional team's agile transformation, achieving a 20% boost in productivity and timely milestone delivery.
Conducted agile training for teams and stakeholders to improve understanding and adoption of agile principles.
Facilitated stand-ups, planning, reviews, and retrospectives to strengthen teamwork and accountability.
Coached team members on self-organisation and continuous improvement, resulting in higher engagement and motivation.
Scrum Master / Agile Delivery Lead (Contract)
Bell Canada, Toronto
May 2020 – May 2021
Coached three scrum teams, optimised Agile DevOps processes, and improved team performance.
Produced metrics and sprint reports, and shielded teams from distractions for optimal delivery.
Oversaw the product development life cycle and Agile DevOps integration.
Coached three scrum teams to build high-performing, lean Agile practices and minimise waste.
Held Agile coaching sessions for stakeholders and management.
Collaborated with both internal and offshore Scrum teams.
Protected teams from distractions to maintain sprint focus.
Facilitated sprint planning, stand-ups, reviews, retrospectives, and resolved conflicts.
Promoted a collaborative, transparent, and conflict-free environment.
Improved communication between teams and stakeholders.
Worked with Product Owners on grooming and backlog maintenance.
Ensured team productivity by shielding from external interference.
Generated sprint metrics and reports for customers and senior leadership.
Scrum Master
Insurance Corporation of British Columbia, North Vancouver
Jun 2018 – Apr 2020
Facilitated Agile transition from Waterfall, coached teams, and improved collaboration and delivery timelines.
Facilitated the transition of Scrum teams from Waterfall to Agile methodologies.
Coached and educated teams on Agile processes and the differences between Scrum and Waterfall.
Demonstrated knowledge of Scrum ceremonies, roles, and artefacts.
Reinforced Agile and Scrum principles to both teams and stakeholders.
Mentored team members on their roles and effective collaboration.
Improved team communication, productivity, and early release capabilities.
Led scrum events and addressed team impediments.
Guided teams towards independent work and enhanced interaction skills.
Monitored sprint progress for high performance.
Collaborated with product owners to set realistic goals.
Developed reporting systems for stakeholder updates.
Junior Scrum Master / Business Analyst (Contract)
Folly Health Limited, London
Apr 2017 – May 2018
Coordinated Scrum ceremonies, supported Agile adoption, and managed backlog prioritisation.
Conduct workshops, interviews, and surveys with the claims manager and claims team to gather functional and non-functional requirements.
Define key requirements for automating claim workflows, fraud detection and customer engagement.
Coordinated scrum ceremonies: sprint planning, daily stand-ups, retrospectives, reviews, and grooming.
Applied core Scrum metrics.
Supported the transition from Waterfall to Agile.
Facilitated meetings with product owners and fulfilled product owner duties as needed, including backlog prioritisation and approval of completed work.
Generated clear metrics and updated customers and senior leaders on progress.
Reviewed user stories with stakeholders to ensure accurate business requirements.
Collaborated with internal and vendor Enterprise Architects for solution alignment.
Conducted market research and implemented productivity improvements for competitive advantage.
Worked efficiently with multiple Scrum teams across different time zones, including offshore teams.
Business Analyst
Elite Timber Frame Contractors (Construction)
2015 – 2017
Collaborate with stakeholders to understand the business objectives and identify pain points in the current claims process.
Conduct workshops, interviews, and surveys with the claims manager and claims team to gather functional and non-functional requirements.
Define key requirements for automating claim workflows, fraud detection and customer engagement.
Worked with the Scrum master to refine and update the Product backlog and ranked the PBIs accordingly to ensure they meet the definition of ready (DOR).
Work with the Scrum team to deliver a show and tell (sprint review) to the business at the end of each sprint.
Act as a POC between the business and the Scrum team, ensuring alignment of deliverables in each sprint.
Work with the claims team to analyse existing claims management processes, such as claim assessment and payments.
Develop training materials and user guides tailored for claims adjusters, supervisors and other end-users.
Conduct training sessions to ensure users are familiar with the new system and workflows.
Business Analyst
South London and Maudsley NHS Trust
2014 – 2015
Project: South London and Maudsley NHS Foundation Trust (SLaM) launched a Global Digital Service (GDS) Implementation initiative to modernise patient data management, digital health services, and cross-hospital interoperability.
Administrative Role
NHS Professional (Bank)
2012 – 2013
Coordinated Office Operations: Managed schedules, organised meetings, and maintained workflow.
Managed Documentation: Maintained current, accessible, and compliant records.
Facilitated Communication: Served as the primary contact for inquiries and built stakeholder relationships.
Supported Financial Processes: Assisted with budgeting, invoicing, and expense reports.
Implemented Efficiency Improvements: Drove process enhancements to cut costs and boost productivity.
Education
MSc Distinction in Entrepreneurship & Innovation – University of Salford, 2025
MSc Masters Degree
BSc (Hons) Business Management with Innovation & Technology – University of Salford, 2024
BSc (Hons)
